Support Center
Find answers to common questions or get help from our team.
Frequently Asked Questions
How do I get started with Fanus?
Getting started is easy! Simply sign up for a free demo, and our team will guide you through the setup process. We'll help you configure your organization, import your data, and train your team.
Can I migrate my existing data?
Yes! We provide data migration support for all our plans. Our team can help you import your existing members, events, and content from your current system.
What kind of support do you offer?
All plans include email support from our dedicated team. We typically respond within 24 hours on business days. Enterprise plans can include priority support options.
Can I cancel my subscription anytime?
Yes, you can cancel your subscription at any time. There are no long-term contracts or cancellation fees. Your data remains accessible for 30 days after cancellation.
Is my data secure?
Absolutely. We use industry-standard encryption and security practices. Your data is backed up daily and stored in secure data centers. We're GDPR compliant and take data privacy seriously.